FAQS
Ordering
How can I make changes to my order?
Simply email us within stipulate (not applicable to Cash on Delivery order).Kindly note that, no order modifications is allowed (including product details, receipient's name, shipping and billing information) after placed
How do I know if my order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
I’ve placed an order, but it says "On Hold" when I check its status. What’s wrong?
Your shipping address has no street number or suite number, or potentially incomplete.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
Can I use gift card on the shipping fee?
No, gift card cannot be applied to the shipping fee.